Privacy Policy

Effective Date: 24 October 2025
Last Updated: 24 October 2025

Welcome to FITNIYA™. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website www.fitniya.com, any subdomains (such as fitniya.com/coaching), our coaching services, WhatsApp communications, client management apps, and other associated digital services (collectively referred to as "Services").

By accessing or using our Services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of data:

a. Personal Information

• Full name

• Email address

• Phone number (including WhatsApp)

• Instagram handle (for DM interactions)

• Gender, age, height, weight, health data

• Dietary preferences, medical conditions

• Fitness and transformation goals

• IP address and geolocation

b. Payment & Transaction Information

• Payment confirmation and amounts

• Billing addresses (if applicable)

• UPI/Bank references (we do not store card or UPI PINs)

c. Device & Usage Data

• IP address, browser type, device type

• Time spent on pages, referral sources

• Click behavior and scroll depth (via cookies & analytics tools)

d. Communication Data

• WhatsApp messages

• Emails and form submissions

• DM interactions on Instagram or other platforms

2. How We Use Your Information

We use your data to:

• Provide and personalize coaching services

• Create tailored fitness, nutrition, and lifestyle programs

• Track client progress and habits via app/software

• Communicate through WhatsApp, email, or Instagram

• Send reminders, tips, check-ins, and motivational content

• Improve our Services, website performance, and user experience

• Market new offers, success stories, and transformation results

• Process payments and verify transactions

3. Legal Bases for Processing (under Indian Law)

We process your data:

• With your consent (e.g., form submissions, call bookings)

• To fulfill a contract (e.g., service delivery once payment is made)

• To comply with legal obligations (e.g., taxation, accounting)

• For legitimate business interests (e.g., improving services, preventing fraud)

4. Sharing Your Data

We do not sell or rent your data.

We may share limited data with:

• Third-party tools and apps (e.g., Systeme.io, Google Sheets, WhatsApp Business, Calendly, payment gateways) to facilitate service delivery.

• Team members or contractors who assist with coaching, onboarding, or tech support (bound by confidentiality).

• Legal authorities if required for compliance with applicable laws or enforcement of Terms of Use.

5. Data Storage and Retention

• Data is stored securely via encrypted systems or third-party tools.

• We retain client information for as long as is necessary to fulfill coaching or legal obligations.

• You may request deletion of your data at any time by emailing train@fitniya.com.

6. Cookies and Tracking Technologies

• We may use cookies and web beacons to analyze traffic, improve user experience, and personalize content.

• You can disable cookies through your browser settings.

7. Security

• All data is stored in secure, access-controlled systems.

• We use HTTPS, two-factor authentication, and industry-standard protocols.

• No system is 100% secure. We cannot guarantee absolute protection against breaches, but we commit to prompt notification and response.

8. Your Data Rights (Under Indian Privacy Norms)

You have the right to:

• Access, review, or update your personal data

• Request data deletion or correction

• Withdraw consent at any time

• Opt-out of promotional communications

To exercise any of these rights, email train@fitniya.com.

9. Children’s Privacy

Our services are not directed toward children under 18. We do not knowingly collect data from minors. If you believe a minor has submitted data, please contact train@fitniya.com for immediate deletion.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., YouTube, payment gateways). We are not responsible for the privacy practices or content of these sites.

11. International Users

While we are based in India, our services may be accessed globally. By using our Services, you consent to data processing in accordance with Indian laws.

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2. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The latest version will always be available on this page with the "Last Updated" date mentioned above.

13. Contact Us

If you have questions, concerns, or want to exercise your rights, please contact:

📩 Email: train@fitniya.com
🌐 Website: www.fitniya.com